Shipping policy
Thank you for shopping with Madeline's. This shipping policy explains how items purchased through our marketplace are delivered to you.
SHIPPING PROCESS
Madeline's is a curated marketplace connecting you with artisanal food makers. All products on our marketplace are shipped directly from our vendor partners to ensure the freshest products and most efficient delivery.
SHIPPING METHODS & TIMEFRAMES
Domestic Shipping (United States)
Shipping methods and timeframes vary by vendor and product type:
- Standard Shipping: Generally 3-7 business days, depending on the vendor's location and your shipping destination
- Expedited Shipping: 2-3 business days (where available)
- Overnight/Priority: Next business day (for select products and vendors only)
International Shipping
Some of our vendors offer international shipping to select countries. International shipping timeframes typically range from 7-21 business days depending on the destination country and customs processing.
Vendor-Specific Information
Each product listing includes specific shipping information from the vendor, including:
- Available shipping methods
- Estimated delivery timeframes
- Shipping costs
- Any shipping restrictions
Please review this information before completing your purchase.
SHIPPING COSTS
Shipping costs are calculated based on:
- The vendor's shipping rates
- Your location
- Selected shipping method
- Order weight and dimensions
All applicable shipping costs will be displayed at checkout before you complete your purchase.
ORDER TRACKING
Once your order ships, you will receive a shipping confirmation email with tracking information when available. You can also view your order status and tracking details by logging into your account on our website.
SPECIAL CONSIDERATIONS FOR PERISHABLE ITEMS
Many products sold through our marketplace are perishable and require special handling:
- Temperature Control: Some items may be shipped with ice packs, insulated packaging, or require refrigeration upon arrival
- Delivery Days: Perishable items may only ship on certain days of the week to avoid weekend transit delays
- Signature Required: Some deliveries may require a signature to ensure products don't remain outside in unsuitable conditions
Each vendor will include specific handling instructions with your order when necessary.
SHIPPING RESTRICTIONS
Some vendors may have restrictions on shipping to certain locations due to:
- Regulatory requirements for food products
- Extreme climate conditions that could affect product quality
- Remote locations with limited delivery service
These restrictions will be noted on product pages and at checkout.
DELAYS & ISSUES
While we strive for timely deliveries, occasional delays may occur due to:
- Weather conditions
- Carrier delays
- Customs processing for international orders
- Seasonal shipping volume increases
If you experience a significant delay or issue with your shipment, please contact us with your order number and details about the issue.
MULTIPLE VENDOR ORDERS
If you purchase products from multiple vendors in a single checkout session:
- Items will ship separately from each vendor
- You may receive multiple shipments on different days
- Each shipment will have its own tracking information
CONTACT INFORMATION
For shipping-related questions or concerns, please contact us at:
We aim to respond to all inquiries within 1-2 business days.