Artisanal Solutions / Customer Support & Chat

Customer support and chat

Customer support and chatbot for farms and food makers

Where is my order, can you ship to Alaska, is the ghost pepper back. We set up a shared inbox and a chatbot that answers from your real catalog and policies, and hands off to you when it should.

Get a plan and a priceSee how it works

Built for farmers and makers. Set up for you, on the tools you already use.

Site chat
Is the ghost pepper sauce back?
Not yet. The next batch is being bottled. Want an email when it lands?
Yes please
Done. These are in stock now:
Cin Chili Serrano Hot SauceCin Chili Serrano Hot Sauce$8.99
Cajun Girl Hot SauceCajun Girl Hot Sauce$8.99
Spice O' Life Jalapeno Hot SauceSpice O' Life Jalapeno Hot Sauce$8.99
Yours is built around your catalog and policies.

Chatbot

Answers from your real catalog, not made up

The bot reads your products, shipping rules and FAQ. It shows products, takes the order or the email, and says so when it does not know.

What the bot does
Customer asksBot does
Is this raw milk cheese? Answers from the product page
What goes with this salami? Shows three products
Can I get it by Friday? Explains the maker's ship days
I want a refund Hands off to you

Escalation

Complaints reach a person fast

Common questions answer themselves. Anything about a damaged or warm delivery goes straight to you with the order attached.

When a message comes in
  1. Order status?Reply with trackingAutomatic
  2. Product question?Answer from the catalog and policiesAutomatic
  3. Arrived warm or damaged?Alert you, attach the orderTo a person
  4. After hours?Bot answers, you review at 8am

Works with what you already run

Already on one of these? We work with what you have before suggesting a switch.

  • Gorgias
  • Zendesk
  • Tidio
  • Shopify Inbox
  • Gmail
  • Front
  • Crisp
  • Intercom
  • Facebook Messenger
  • Instagram DMs

What is included

  • One inbox for email, site chat and social DMs with order lookup built in

  • A chatbot trained on your products, shipping rules and FAQ that shows products and takes orders

  • Canned answers and order status automation so the common questions answer themselves

  • Escalation rules so a complaint about a warm cheese reaches a person fast

See what this looks like for your business

Tell us what you make. We send back a short plan and a price.

Get a plan and a price

How it works

  1. Tell us what you make

    What you make and what you use now. A spreadsheet and a Square account is a fine answer.

  2. Get a short plan

    Keep this, replace that, connect these, and the cost.

  3. We set it up

    Setup and migration done for you. You approve before anything goes live.

  4. Run it or hand it off

    Take it from there yourself or keep us on for the upkeep.

A good fit if

  • You answer the same question daily
  • You lose sales at 10pm when nobody is there
  • Three channels, no shared view

Questions

What is the best helpdesk for a small online food store?

Shopify Inbox or a shared Gmail is enough to start. Gorgias or Tidio fit once email, chat and social messages need one view with order lookup. We set up the smallest one that covers your channels.

Will the chatbot make things up?

It answers from your catalog, policies and FAQ, and hands off to you when a question falls outside them. You can read every conversation.

Can the chatbot take orders?

It shows products and sends the customer to the cart or checkout, and collects an email when something is out of stock.

Get a plan and a price

Tell us what you make and what you use today. A spreadsheet and a Square account is a fine answer. We reply by email with what we would keep, what we would change and what it costs.

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Tools worth using, shipping and labeling how-tos, and what is working for other small producers. Email only, unsubscribe any time.

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